Version: 1.0 · Last updated: 27 October 2026
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This page is published by Enerwise Enerji Yönetimi ve Verimliliği Çözümleri A.Ş., the developer of the carbometria mobile app, to explain how you can delete your carbometria account and the data linked to it.
Two ways to delete your carbometria account#
Option 1: In the app (recommended)#
- Open the carbometria app and sign in to your account.
- Tap the profile icon at the top right of the Home screen.
- Tap Delete account.
- Read the information on the screen about the data that will be deleted and the data that will be kept.
- Enter your password.
- Tap Permanently delete my account to confirm.
As soon as you confirm, you are signed out, access to your account ends immediately, and we send an email to your registered email address confirming that we have received your deletion request.
Option 2: By email, if you cannot access the app#
If the app is no longer installed on your device or you cannot sign in, you do not need to download it again:
- Send an email to info@enerwisetech.com from the email address registered to your carbometria account.
- Use the subject line "carbometria account deletion request".
- In the email, state the email address registered to your carbometria account and your name. You do not need to send any other documents or identity information.
We will confirm by email that we have received your request within 3 business days. To verify that the request comes from you, we may send a verification link or question to your registered email address. With this option, access to your account is closed once we have verified that the request comes from you. If you no longer have access to your registered email address, write to the same address and explain the situation; we will try to verify by reasonable means that the account belongs to you.
Request by a parent or guardian#
The parent or guardian of a user aged 13 to 17 can ask for the user's carbometria account to be deleted:
- Send an email to info@enerwisetech.com.
- Use the subject line "carbometria account deletion request (parent or guardian)".
- In the email, state the email address registered to the account, the user's name and your relationship to the user (parent or guardian).
We will confirm by email that we have received your request within 3 business days. We will try to verify by reasonable means that the request comes from the user's parent or guardian. Once verified, access to the account is closed and the data is deleted within the periods set out on this page. Accounts found to belong to someone under 13 are closed and deleted without waiting for a request.
What happens after deletion#
- Access to your account is closed (immediately if you delete in the app, or after verification if you send a request by email), and sessions on your devices become invalid.
- The data listed under "Data we delete" below is permanently deleted from our servers within 30 days of the time your deletion request is verified and access to your account is closed (a request made in the app is treated as verified by your signed-in session and your confirmation). Copies in backups are deleted automatically at the end of the backup cycle.
- The records listed under "Data we keep" are kept for the purposes and periods stated there and are then deleted.
- Deletion cannot be undone. Deleted accounts, entries, results, points and badges cannot be restored.
- Once deletion is complete, you can open a new account with the same email address; your old data will not be transferred to the new account.
- Uninstalling the app from your device does not delete your account. To delete your account, use one of the options above.
Data we delete#
| Type of data | Examples |
|---|---|
| Account information | Name, email address, password hash, account ID (except for copies contained in the records listed under "Data we keep", which are deleted when those records' periods end) |
| Country and preferences | Country of residence, distance unit, spending currency, language preference, time zone |
| Travel entries | Date, mode of travel, distance, vehicle and fuel type, "no travel today" entries, trip templates |
| Home energy information | Electricity and natural gas use, billing periods, number of people in the household, electric vehicle and charging information |
| Annual review | Diet profile, how often you eat out, spending amounts, durable goods, flights, hotel nights, parcels, air conditioning, water use |
| Results and progress | Carbon footprint results, reports, points, tasks, badges |
| Feedback | Feedback form entries |
| Reminders on your device | Reminders exist only on your device and are removed from it when you uninstall the app |
Data we keep and for how long#
The following data is kept after your account is deleted, only for the stated purpose and period, and is then deleted:
| Type of data | Why we keep it | How long |
|---|---|---|
| Activity and usage logs (type and path of operation, result code and duration, technical request number, IP address, timestamp) | Security, abuse prevention and support (Article 5(2)(f) KVKK; Article 6(1)(f) GDPR) | 12 months from the date the record is created |
| Security and error logs (IP address, user agent, path and method of the request, result code and duration, technical request number, request query parameters, error details) | System security, preventing unauthorized access and misuse, fixing errors (Article 5(2)(f) KVKK; Article 6(1)(f) GDPR) | 12 months from the date the record is created |
| Terms acceptance record (date of acceptance, version and language accepted, declaration of being at least 13 years old, Privacy Notice version, account ID) | Proving that the contract was concluded (Article 5(2)(e) KVKK; Article 6(1)(f) GDPR) | From the deletion of your account, for 3 years |
| Delivery records of service emails (recipient address, time sent, type of email, delivery status) | Monitoring the delivery of service emails (Article 5(2)(f) KVKK; Article 6(1)(f) GDPR) | 6 months |
| Backups | Protection against data loss | Deleted automatically at the end of the backup cycle (30 days). Data in backups is not used for any other purpose during this period. If a backup is restored, deleted accounts are deleted again |
| Record of the account deletion (request and processing dates, type of operation) | Proving that the deletion was carried out; legal record-keeping obligations (Article 5(2)(ç) KVKK; Article 6(1)(f) GDPR) | 3 years |
| Email correspondence (including your deletion request) | Proving that the request was handled (Article 5(2)(e) KVKK; Article 6(1)(f) GDPR) | 3 years |
| Data subject to a request from a competent authority or a legal dispute | Legal obligation or protection of rights (Article 5(2)(ç) and (e) KVKK; Article 6(1)(f) GDPR) | Until the process ends |
Deleting specific data without deleting your account#
- You can edit or delete individual entries in the app.
- If you want to keep your account but have specific data deleted, write to info@enerwisetech.com from your registered email address and tell us which data you want deleted. We will complete your request within 30 days at the latest.
Data held by Apple and Google#
Data collected by the store from which you downloaded the app, and crash reports that Apple or Google share with the developer depending on your device settings, are subject to those companies' own policies. Crash reports are not linked to your carbometria account. To delete this data or turn off sharing, use the privacy settings of your Apple or Google account and your device.
Questions#
For questions about deleting your account:
- Email: info@enerwisetech.com
- Support: https:/
/ (links to the form at https:/www.enerwiseai.com/ en/ carbometria/ support / for general support requests)www.enerwiseai.com/ en/ contact - Phone: (0216) 474 00 41 (Monday to Friday, 08:30-17:30 Türkiye time)
For your other rights regarding your personal data (including the rights of users in the European Economic Area and the United Kingdom under the GDPR and the UK GDPR), see the carbometria Privacy Policy and KVKK Privacy Notice: https:/